Warranty and after-sales

Warranty & After-sales

Reliable Support That Goes Beyond Delivery

With over 20 years of experience in the second-hand construction machinery industry, we know that delivering a reliable machine is only the first step. What truly builds long-term trust is dependable service and support after delivery.

To meet this standard, we’ve established a complete after-sales system—covering warranty protection, machine inspection, spare parts supply, and technical assistance. Whether you’re purchasing a single unit or managing a fleet, we ensure your equipment continues to operate efficiently and safely.

Our dedicated support team is ready to assist you at every stage, offering fast response times, global coverage, and professional service you can count on.

1-Year Warranty Coverage

All machines come with a standard 12-month warranty under normal usage conditions.

Free Part Replacement

During the warranty period, any faulty parts will be replaced free of charge to minimize your downtime and costs.

Expert Support

Our professional engineering team is available to offer timely technical guidance and remote assistance whenever you need it.

Inspection Reports

Each machine is delivered with a comprehensive inspection report detailing its condition and maintenance history.

After-Sales Service Advantages

We are well aware that high-quality service is the key to winning customers for enterprises. To this end, we provide comprehensive after-sales service

Professional Technical Team

Our experienced engineers provide reliable technical support, remote diagnostics, and troubleshooting assistance.

One-to-One Service

Dedicated support ensures your questions are answered efficiently and professionally—every step of the way.

Global Service Network

We offer support across Asia, Africa, South America, and the Middle East, ensuring fast response and long-term cooperation.

before shipping

Inspection & Pre-Shipment Handling

Before shipping, each unit is export-ready and tested for performance, safety, and reliability.

Deep cleaning (internal and external)
Rust-proof treatment and repainting
Structural inspection and system testing
Replacement of worn-out or damaged parts

Support

FAQs

Get anything you want to know about us and our product. Can’t find the answer you are looking for? Please chat to our friendly team.

We have professional expertise team in optimized equipment matching and rebuilding work for the used machines; We patiently explain about all of your doubts and concerns about the machines.

We choose those machines that are in good condition and have less working hours. We are available and do cooperation with any inspector company to check the machines for you and after you get the report,and like the condition of the machines,then we are here to do the deal with you.

We arrange everything for you in China, and we are here to welcome you at anytime! If you cannot come, we also can make video live with you, so that you can check machine by video.

MOQ is 1set. Payment via T/T, Western Union,Money Gram ,Money Cash,accepted, other terms can be negotiated.

About 7 work days after the payment received well , depend on your quantity.

Bulk Cargo /Rolling vessel/Flat rack/40 HQ.